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Email
support@shareableasset.com
Phone
+65 9834 6234
ADDRESS
5 Shenton Way, #10-01 UIC Building, Singapore 068808
Support
Mon - FRI 9:00 AM-6:00 PM SGT (excluding public holidays)

frequently asked questions

How are my funds and assets protected?

The funds deposited by you for your SA account, are held in DBS Bank Singapore on your behalf, in a segregated customers' bank account, and not commingled with funds for Shareable Asset's operations, as the money belongs to you, not us. We appointed Vistra CM Services Pte Ltd, an independent escrow service provider, to assure your money is safeguarded in the bank account. In addition to this, the approval of the investor is required for the asset to be transacted in any form which ensures the safety of the assets.

Since Shareable Asset is one of the first licensed real estate platforms (Capital Markets Services Licensee - CMS100942) to be able to issue asset-backed security tokens in a regulated environment, we are managing funds, assets and the company under a strict control system.

What is the KYC/AML Process?

SA is integrated with the MyInfo service powered by the Singapore government and complies with Anti-Money Laundering (AML) regulations. All SingPass users who use MyInfo service will enjoy benefits such as pre-filled forms and waivers of relevant documents, usually required for the onboarding process.

KYC/AML process typically takes 1 to 3 business days. A confirmation SMS will be sent to your registered mobile number.

Please refer to the SA support service hours as below.

  • Monday to Friday 9:00 – 18:00
  • Closed: Weekends and public holidays in Singapore

What is a Special Purpose Vehicle?

The Asset is held in a Special Purpose Vehicle (SPV) on behalf of the investors. Post completion of legal documentation, the SPV will issue asset-backed security tokens which represent fractional ownership to the investors.

What are the remittance charges?

When remitting funds for your investment, investors have to ensure that all remittance charges have to be paid to your bank or payment service provider facilitating the remittance.

If investors do not pay these remittance charges and elect for these charges to be deducted at the receiving/beneficiary bank, then the amount received by Shareable Assets Pte. Ltd. will not equate to the full amount of remittance. Instead, our bank will be deducting a flat fee of SGD10.00, or its equivalent in foreign currency, for their handling charges.

What are the SA Currency Conversion Terms and Conditions?

By transferring funds into the designated customer monies account, the investor is deemed to have read and fully understood the terms and conditions, and have given consent to SA to perform the currency conversion for funds received which are not in the currency of investment.

  1. Foreign Currencies. Only SGD, USD, AUD, CAD, CNH, HKD, NZD, GBP, NOK, SEK, CHF, EUR, and JPY are accepted.
  2. Foreign Exchange Risk. The foreign exchange rate is subject to market pricing
  3. Exchange Rate. prevailing foreign currency exchange rates published by DBS Bank, for currency to be converted to, in column “bank selling TT/OD” and “bank buying TT”.
  4. Funds Transfer. All foreign exchange contracts must be transacted during SA support hours at the prevailing rate offered by DBS bank.
  5. Support Hours. SA will perform the foreign currency conversion during support hours. Monday to Friday 9.00 – 18.00. Closed on weekends and public holidays in Singapore.

Will I know the investors with whom I purchase the property?

The blockchain technology allows for 100% transparency of every transaction that happens on the platform. However, every user on the platform will have an encoded public address, which is 40–42characters long. This protects the original identity of every individual while allowing for complete transparency and compliance.

Can I purchase the entire portion of the asset listed?

Yes. Once an asset is tokenized and listed on the platform, investors can purchase any fraction or even 100% of the asset. However, for users registered as general investors, there is a limit of SGD 5 million per project. Hence an investor is required to upgrade as an Accredited or for entities register as Institutional investor to overcome the maximum cap exemptions.

How can I get specific questions answered on a particular asset or investment product listed on our platform?

Complete information about every investment or asset listed on our platform is available for every investor to view with 100% transparency. However, if you require any specific clarifications about any investment you can write to us and we shall redirect the question to the asset owner.

Does Shareable Asset make any investment recommendations?

Shareable Asset is a platform that provides you with relevant information that helps you make informed decisions on the asset-backed securities listed on the platform. However, Shareable Asset does not make any recommendations about any investment product and you should carry out your own diligence before committing to any investment.

What happens to the investment if Shareable Asset ceases to operate or goes bankrupt?

Shareable Asset is just a marketplace and once a transaction has taken place, the existence of Shareable Asset is irrelevant and minimal. As co-owners, you are in no way dependent on Shareable Asset for operations and management.

How will I know about new listings?

Once you have Created an account with Shareable Asset and completed the onboarding process, we will share new listings with you by email. Also, you can subscribe to our newsletter to receive exclusive and privileged news and updates on our personal analysis or the market and our progress. Note: All the assessments done by us doesn't constitute a recommendation or solicitation, those are just mere information.

How is Shareable Asset different from REITs?

Shareable Asset allows you to own specific properties in specific locations that are of interest to you rather than in a pool of properties across asset classes (residential, office, retail) and geographies like a REIT. REITs also typically charge very high fees, sometimes in the range of 10-15%.

Do you offer any guranteed return?

The platform doesn't offer any guaranteed return. On the contrary, we advise potential investors to be wary of any scheme which provides guaranteed returns as every investment carries an inherent risk. However, all information regarding the historical returns (if any), expected yields and projected returns are clearly stated in the platform. Moreover, investors are required to make their personal assessment before making any investment. Said that we aim to bring good return investment products with minimal risk through our platform.

How can I request for refund if the projects are not successful?

The investors are regularly updated on the project progress. If the projects are unsuccessful the investors will be notified of the result. They can then request for the funds to be invested in another project or the funds will be automatically returned to investor account. The investors will receive an email with clear instructions on the fund retrieval/ reinvestment processes.

How do I transfer the money?

Your investment will go to the Escrow bank account opened specifically for this purpose that will be transferred to the asset owner on project success.

Are there any other hidden charges?

No.There are no other charges. All charges are made visible to the investor before investment.

What are the fees?

The platform charges a fixed success fee to the asset owner for listing on the platform and a small yearly management fee to the investors on the funds invested or distributed. All the fees are transparent to the user before every investment.

Who takes care of asset management and other legal requirements?

Post investment the investors can vote and nominate an asset manager of your choice. The platform shall also help with few suggestions when possible but the end decision is up to the investors and is completely transparent.

How can I diversify through Shareable Asset?

Given investment thresholds as low as $100, an investor can invest in a variety of investments using the platform across multiple regions and yet be able to capture the returns and benefits of multiple investment products at the same time, which was previously not possible through a single platform.

What is fractional Ownership and why is it important?

Fractional Ownership allows you to own a specific FRACTION of an asset while earning returns similar to purchasing the entire asset or owning the entire investment.

Traditionally the bigger the investment and the asset the better the return, however for over 99% of people across the world good return asset-backed investments are inaccessible due to limited capital. Through fractional ownership, we now make these capital intensive investments accessible to all investors. Now investors can start investing as little as 100$ and own a fraction of investment while still earning the same returns of purchasing the entire asset.

How do investors benefit?

In the case of normal equity-based products, investors benefit from rental returns (if applicable) and appreciation in the asset value.
In the case of debt, Investors benefit from interest payments.

How are new projects listed on the platform?

Every project that is listed on the platform first completes a due diligence process and verification on the platform. Both the asset owner and the asset are vetted on the platform. Following which relevant custody of documents and contracts are executed between the asset owner and the platform. Once successful with all these processes, the asset is tokenized and listed on the platform and all the information and documents are made to the investors of the platform.

Irrespective of the due diligence done on the platform, every investment carries risk and hence, every investor is required to perform their own analysis before making an investment.

What is the difference between investing in debt and investing in equity?

Investing in debt-based products gives you the beneficial rights of a lender and allows one to receive fixed interest and principal payments that are independent of asset value and rents. Even if the asset doesn't generate revenue, you will continue to receive interest and principal payments. You will not be able to participate in capital appreciation or rent growth.

Investing in equity-based products gives you the beneficial rights of an owner and allows one to enjoy all the capital appreciation, rental yields (if any) and control over the portion of asset owned.

I am foreign Investor. Can I invest on Shareable Asset?

Yes. Any individual or institution that has completed and passed the onboarding process can invest directly in any project listed on Shareable Asset Platform. Please note that we are unable to admit U.S Investors at this time.

What is the difference between token economy vs traditional system?

The token economy offers the potential for more efficient and fair investment opportunities by greatly reducing the friction involved
in the creation, buying, and selling of securities. It reduces the need for paper trails and constant monitoring, and the inefficiencies and high costs that come with it. Thus a token economy is able to provide:


More Accessibility
More Transparency
Faster and Cheaper Transactions

What is tokenization?

Tokenization is a process of creating a digital representation of a real tradable asset or investment product through simple units called Tokens. Tokens are small digital units that represent a part or full tradeable asset or investment without any paper trail requirement. These tokens are created and managed over a system called a blockchain. In reference, tokens are to digital Investment/Assets what shares are to traditional Investments/Assets.

What is the advantage of Shareable Asset platform for asset owners?

Shareable Asset casts a wider net in terms of investor profile which will include retail and accredited investors to secure a broader scope of investors.
As an efficient and cost-effective fundraising platform for business and asset owners, it allows partial asset divestment to maintain capital appreciation opportunity.

What is the advantage of Shareable Asset platform for investors?

Thanks to the significantly low cost of issuance, and even lower platform fees- it allows the issuers to offer better yields to the investors. In addition, now investors can start investing as low as 100$ and get access to investment opportunities in structures that were previously only available to selected few with high capital.

What is the advantage of Shareable Asset platform?

Shareable Asset users blockchain and smart contract technology to make the issuance process for digitized asset-backed securities more simple, efficient and low-cost. This allows more issues to issue better securities on the platform using a simple process called tokenization.

What is Shareable Asset?

At Shareable Asset, we make better investment products accessible to everyone by redefining traditional investments with evolving technology. Through our platform investors can now easily, safely and transparently invest in asset-backed security with better returns and also manage their portfolios much efficiently through a simple blockchain-based tokenization structure.

How are my funds and assets protected?

The funds deposited by you for your SA account, are held in DBS Bank Singapore on your behalf, in a segregated customers' bank account, and not commingled with funds for Shareable Asset's operations, as the money belongs to you, not us. We appointed Vistra CM Services Pte Ltd, an independent escrow service provider, to assure your money is safeguarded in the bank account. In addition to this, the approval of the investor is required for the asset to be transacted in any form which ensures the safety of the assets.

Since Shareable Asset is one of the first licensed real estate platforms (Capital Markets Services Licensee - CMS100942) to be able to issue asset-backed security tokens in a regulated environment, we are managing funds, assets and the company under a strict control system.

What is the KYC/AML Process?

SA is integrated with the MyInfo service powered by the Singapore government and complies with Anti-Money Laundering (AML) regulations. All SingPass users who use MyInfo service will enjoy benefits such as pre-filled forms and waivers of relevant documents, usually required for the onboarding process.

KYC/AML process typically takes 1 to 3 business days. A confirmation SMS will be sent to your registered mobile number.

Please refer to the SA support service hours as below.

  • Monday to Friday 9:00 – 18:00
  • Closed: Weekends and public holidays in Singapore

What is a Special Purpose Vehicle?

The Asset is held in a Special Purpose Vehicle (SPV) on behalf of the investors. Post completion of legal documentation, the SPV will issue asset-backed security tokens which represent fractional ownership to the investors.

What are the remittance charges?

When remitting funds for your investment, investors have to ensure that all remittance charges have to be paid to your bank or payment service provider facilitating the remittance.

If investors do not pay these remittance charges and elect for these charges to be deducted at the receiving/beneficiary bank, then the amount received by Shareable Assets Pte. Ltd. will not equate to the full amount of remittance. Instead, our bank will be deducting a flat fee of SGD10.00, or its equivalent in foreign currency, for their handling charges.

What are the SA Currency Conversion Terms and Conditions?

By transferring funds into the designated customer monies account, the investor is deemed to have read and fully understood the terms and conditions, and have given consent to SA to perform the currency conversion for funds received which are not in the currency of investment.

  1. Foreign Currencies. Only SGD, USD, AUD, CAD, CNH, HKD, NZD, GBP, NOK, SEK, CHF, EUR, and JPY are accepted.
  2. Foreign Exchange Risk. The foreign exchange rate is subject to market pricing
  3. Exchange Rate. prevailing foreign currency exchange rates published by DBS Bank, for currency to be converted to, in column “bank selling TT/OD” and “bank buying TT”.
  4. Funds Transfer. All foreign exchange contracts must be transacted during SA support hours at the prevailing rate offered by DBS bank.
  5. Support Hours. SA will perform the foreign currency conversion during support hours. Monday to Friday 9.00 – 18.00. Closed on weekends and public holidays in Singapore.

Will I know the investors with whom I purchase the property?

The blockchain technology allows for 100% transparency of every transaction that happens on the platform. However, every user on the platform will have an encoded public address, which is 40–42characters long. This protects the original identity of every individual while allowing for complete transparency and compliance.

Can I purchase the entire portion of the asset listed?

Yes. Once an asset is tokenized and listed on the platform, investors can purchase any fraction or even 100% of the asset. However, for users registered as general investors, there is a limit of SGD 5 million per project. Hence an investor is required to upgrade as an Accredited or for entities register as Institutional investor to overcome the maximum cap exemptions.

How can I get specific questions answered on a particular asset or investment product listed on our platform?

Complete information about every investment or asset listed on our platform is available for every investor to view with 100% transparency. However, if you require any specific clarifications about any investment you can write to us and we shall redirect the question to the asset owner.

Does Shareable Asset make any investment recommendations?

Shareable Asset is a platform that provides you with relevant information that helps you make informed decisions on the asset-backed securities listed on the platform. However, Shareable Asset does not make any recommendations about any investment product and you should carry out your own diligence before committing to any investment.

What happens to the investment if Shareable Asset ceases to operate or goes bankrupt?

Shareable Asset is just a marketplace and once a transaction has taken place, the existence of Shareable Asset is irrelevant and minimal. As co-owners, you are in no way dependent on Shareable Asset for operations and management.

How will I know about new listings?

Once you have Created an account with Shareable Asset and completed the onboarding process, we will share new listings with you by email. Also, you can subscribe to our newsletter to receive exclusive and privileged news and updates on our personal analysis or the market and our progress. Note: All the assessments done by us doesn't constitute a recommendation or solicitation, those are just mere information.

How is Shareable Asset different from REITs?

Shareable Asset allows you to own specific properties in specific locations that are of interest to you rather than in a pool of properties across asset classes (residential, office, retail) and geographies like a REIT. REITs also typically charge very high fees, sometimes in the range of 10-15%.

Do you offer any guranteed return?

The platform doesn't offer any guaranteed return. On the contrary, we advise potential investors to be wary of any scheme which provides guaranteed returns as every investment carries an inherent risk. However, all information regarding the historical returns (if any), expected yields and projected returns are clearly stated in the platform. Moreover, investors are required to make their personal assessment before making any investment. Said that we aim to bring good return investment products with minimal risk through our platform.

How can I request for refund if the projects are not successful?

The investors are regularly updated on the project progress. If the projects are unsuccessful the investors will be notified of the result. They can then request for the funds to be invested in another project or the funds will be automatically returned to investor account. The investors will receive an email with clear instructions on the fund retrieval/ reinvestment processes.

How do I transfer the money?

Your investment will go to the Escrow bank account opened specifically for this purpose that will be transferred to the asset owner on project success.

Are there any other hidden charges?

No.There are no other charges. All charges are made visible to the investor before investment.

What are the fees?

The platform charges a fixed success fee to the asset owner for listing on the platform and a small yearly management fee to the investors on the funds invested or distributed. All the fees are transparent to the user before every investment.

Who takes care of asset management and other legal requirements?

Post investment the investors can vote and nominate an asset manager of your choice. The platform shall also help with few suggestions when possible but the end decision is up to the investors and is completely transparent.

How can I diversify through Shareable Asset?

Given investment thresholds as low as $100, an investor can invest in a variety of investments using the platform across multiple regions and yet be able to capture the returns and benefits of multiple investment products at the same time, which was previously not possible through a single platform.

What is fractional Ownership and why is it important?

Fractional Ownership allows you to own a specific FRACTION of an asset while earning returns similar to purchasing the entire asset or owning the entire investment.

Traditionally the bigger the investment and the asset the better the return, however for over 99% of people across the world good return asset-backed investments are inaccessible due to limited capital. Through fractional ownership, we now make these capital intensive investments accessible to all investors. Now investors can start investing as little as 100$ and own a fraction of investment while still earning the same returns of purchasing the entire asset.

How do investors benefit?

In the case of normal equity-based products, investors benefit from rental returns (if applicable) and appreciation in the asset value.
In the case of debt, Investors benefit from interest payments.

How are new projects listed on the platform?

Every project that is listed on the platform first completes a due diligence process and verification on the platform. Both the asset owner and the asset are vetted on the platform. Following which relevant custody of documents and contracts are executed between the asset owner and the platform. Once successful with all these processes, the asset is tokenized and listed on the platform and all the information and documents are made to the investors of the platform.

Irrespective of the due diligence done on the platform, every investment carries risk and hence, every investor is required to perform their own analysis before making an investment.

What is the difference between investing in debt and investing in equity?

Investing in debt-based products gives you the beneficial rights of a lender and allows one to receive fixed interest and principal payments that are independent of asset value and rents. Even if the asset doesn't generate revenue, you will continue to receive interest and principal payments. You will not be able to participate in capital appreciation or rent growth.

Investing in equity-based products gives you the beneficial rights of an owner and allows one to enjoy all the capital appreciation, rental yields (if any) and control over the portion of asset owned.

I am foreign Investor. Can I invest on Shareable Asset?

Yes. Any individual or institution that has completed and passed the onboarding process can invest directly in any project listed on Shareable Asset Platform. Please note that we are unable to admit U.S Investors at this time.

What is the difference between token economy vs traditional system?

The token economy offers the potential for more efficient and fair investment opportunities by greatly reducing the friction involved
in the creation, buying, and selling of securities. It reduces the need for paper trails and constant monitoring, and the inefficiencies and high costs that come with it. Thus a token economy is able to provide:


More Accessibility
More Transparency
Faster and Cheaper Transactions

What is tokenization?

Tokenization is a process of creating a digital representation of a real tradable asset or investment product through simple units called Tokens. Tokens are small digital units that represent a part or full tradeable asset or investment without any paper trail requirement. These tokens are created and managed over a system called a blockchain. In reference, tokens are to digital Investment/Assets what shares are to traditional Investments/Assets.

What is the advantage of Shareable Asset platform for investors?

Thanks to the significantly low cost of issuance, and even lower platform fees- it allows the issuers to offer better yields to the investors. In addition, now investors can start investing as low as 100$ and get access to investment opportunities in structures that were previously only available to selected few with high capital.

What is the advantage of Shareable Asset platform?

Shareable Asset users blockchain and smart contract technology to make the issuance process for digitized asset-backed securities more simple, efficient and low-cost. This allows more issues to issue better securities on the platform using a simple process called tokenization.

What is Shareable Asset?

At Shareable Asset, we make better investment products accessible to everyone by redefining traditional investments with evolving technology. Through our platform investors can now easily, safely and transparently invest in asset-backed security with better returns and also manage their portfolios much efficiently through a simple blockchain-based tokenization structure.

Will I know the investors with whom I purchase the property?

The blockchain technology allows for 100% transparency of every transaction that happens on the platform. However, every user on the platform will have an encoded public address, which is 40–42characters long. This protects the original identity of every individual while allowing for complete transparency and compliance.

How is Shareable Asset different from REITs?

Shareable Asset allows you to own specific properties in specific locations that are of interest to you rather than in a pool of properties across asset classes (residential, office, retail) and geographies like a REIT. REITs also typically charge very high fees, sometimes in the range of 10-15%.

What are the fees?

The platform charges a fixed success fee to the asset owner for listing on the platform and a small yearly management fee to the investors on the funds invested or distributed. All the fees are transparent to the user before every investment.

Who takes care of asset management and other legal requirements?

Post investment the investors can vote and nominate an asset manager of your choice. The platform shall also help with few suggestions when possible but the end decision is up to the investors and is completely transparent.

What is fractional Ownership and why is it important?

Fractional Ownership allows you to own a specific FRACTION of an asset while earning returns similar to purchasing the entire asset or owning the entire investment.

Traditionally the bigger the investment and the asset the better the return, however for over 99% of people across the world good return asset-backed investments are inaccessible due to limited capital. Through fractional ownership, we now make these capital intensive investments accessible to all investors. Now investors can start investing as little as 100$ and own a fraction of investment while still earning the same returns of purchasing the entire asset.

How are new projects listed on the platform?

Every project that is listed on the platform first completes a due diligence process and verification on the platform. Both the asset owner and the asset are vetted on the platform. Following which relevant custody of documents and contracts are executed between the asset owner and the platform. Once successful with all these processes, the asset is tokenized and listed on the platform and all the information and documents are made to the investors of the platform.

Irrespective of the due diligence done on the platform, every investment carries risk and hence, every investor is required to perform their own analysis before making an investment.

What is the difference between token economy vs traditional system?

The token economy offers the potential for more efficient and fair investment opportunities by greatly reducing the friction involved
in the creation, buying, and selling of securities. It reduces the need for paper trails and constant monitoring, and the inefficiencies and high costs that come with it. Thus a token economy is able to provide:


More Accessibility
More Transparency
Faster and Cheaper Transactions

What is tokenization?

Tokenization is a process of creating a digital representation of a real tradable asset or investment product through simple units called Tokens. Tokens are small digital units that represent a part or full tradeable asset or investment without any paper trail requirement. These tokens are created and managed over a system called a blockchain. In reference, tokens are to digital Investment/Assets what shares are to traditional Investments/Assets.

What is the advantage of Shareable Asset platform for asset owners?

Shareable Asset casts a wider net in terms of investor profile which will include retail and accredited investors to secure a broader scope of investors.
As an efficient and cost-effective fundraising platform for business and asset owners, it allows partial asset divestment to maintain capital appreciation opportunity.

What is the advantage of Shareable Asset platform?

Shareable Asset users blockchain and smart contract technology to make the issuance process for digitized asset-backed securities more simple, efficient and low-cost. This allows more issues to issue better securities on the platform using a simple process called tokenization.

What is Shareable Asset?

At Shareable Asset, we make better investment products accessible to everyone by redefining traditional investments with evolving technology. Through our platform investors can now easily, safely and transparently invest in asset-backed security with better returns and also manage their portfolios much efficiently through a simple blockchain-based tokenization structure.